Terms & Conditions



 

General

By using this website, you are agreeing to be bound by the following terms and conditions. Our website is hosted by Zenfolio – an international hosting and fulfilment service that helps photographers present and sell their work online. As such, by using this website you are also agreeing to the terms of use laid out by Zenfolio. More information can be found at http://www.zenfolio.com/zf/terms.aspx

Our contract

By placing an order, customers are offering to purchase a product subject to the terms and conditions of Shuttersphere and Zenfolio. All orders are subject to availability and/or confirmation of the order price. As such, we reserve the right to cancel an order at any time should this become necessary, for example if an item is found to be out of stock. If such an instance should occur, customers will be contacted as soon as possible and will of course be given a full refund.

When an order is placed, customers will receive an acknowledgement email confirming receipt of their order. This email will only be an acknowledgement and will not constitute the unconditional acceptance of the order. A contract will not be formed until an email is received confirming acceptance of the order. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

Returns

Customer satisfaction is naturally a top priority. If you are unhappy with your order, or if the quality falls short in any way, please contact as soon as possible. For the fastest resolution, contact Zenfolio customer support using their contact form or by emailing support@zenfolio.com. Please include your order number, an item description, and details of the issue with your order. You can also email Shuttersphere@outlook.com with any questions you may have, or use our contact form.

All orders on this website are processed and fulfilled by Zenfolio and their partners, unless specified otherwise. These products are made especially to order according to your specifications and preferences. As such, it is important to be aware that the 14 day cooling off period for EU customers does not apply to these products. With this in mind, for customers interested in ordering multiples of a product we recommend placing a single order first to act as a sample. If there are any further questions we can help with regarding our products, please contact us.

For products that are not made to order, such as non-customised calendars, EU customers may cancel their order up to 14 days after receipt of their product(s) (the “cooling off period”). Should you wish to do so, please email Shuttersphere@outlook.com or use our contact form before the cooling off period ends, clearly stating that you would like to cancel your order. Please do not return any goods before contacting us. Customers are responsible for the safe keeping of goods while in their possession and they must be returned in 100% re-saleable condition to be eligible for a refund. It is the customer’s responsibility to package the products adequately and safely, as we cannot accept liability for packages damaged during transit back to us. Customers will also be responsible for the cost of returning the goods. We recommend the use of a recorded delivery service in order to track and guarantee delivery. Customers should also obtain proof of delivery from their choice of shipping company.

Colour and cropping

All images on this website are finished on a calibrated monitor to ensure colour accuracy. Colours can appear differently on different monitors, and therefore the colour of the finished product may vary slightly from that seen on this website.

For certain products, customers are able to set the cropping of the image to their own personal preference. This will be indicated during the checkout process. Please note that care should be taken at this stage as customers are responsible for ensuring the cropping is set as they wish. Shuttersphere cannot be held responsible for any mistakes made in the cropping of such images.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Shuttersphere Ltd or its content suppliers and is protected by U.K. and international copyright laws. The content and software on this site may be used as an information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without the permission of Shuttersphere Ltd is prohibited. The same applies to products purchased from this site, the copyright in which remains the property of Shuttersphere Ltd indefinitely.

Please note that watermarks displayed on our web images will not be printed.

External sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. By using this site you acknowledge that Shuttersphere Ltd is not responsible for the availability of, or the content located on or through, any external site.

Privacy

All information transmitted via this website will be collected and managed by Zenfolio, including payment transactions. For information on Zenfolio’s privacy policy, please visit http://www.zenfolio.com/zf/privacy.aspx

Shuttersphere will never pass on your information to any third parties, excluding Zenfolio and its partners for the purposes of customer service delivery.

Alterations and amendments

We reserve the right to make changes to our website, policies, terms and conditions at any time.

Events beyond our reasonable control

Shuttersphere will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from a cause which is beyond our reasonable control.

Governing law

Any transactions with Zenfolio are governed by the law in US state of California. For more information, please see Zenfolio’s terms and conditions.

Transactions fulfilled by Shuttersphere will be governed by English law.

Statutory Rights

None of the terms on this website affect your statutory rights.

Contact

If you have any questions regarding our terms and conditions, please contact us at shuttersphere@outlook.com or use our contact form.